ONLINE ORDERING

YOUR QUESTIONS ANSWERED

HERE Y'ALL CAN FIND THE ANSWERS TO YOUR QUESTIONS ABOUT OUR ONLINE ORDERING SERVICE

ARE YOU OPEN DURING LOCKDOWN 3.0?

YES SIR WE ARE! 

DURING THIS LOCKDOWN WE ARE OPERATING LIMITED HOURS, TAKE OUTS ARE AVAILABLE TO COLLECT FROM 5PM ON THURSDAYS AND 4PM ON FRIDAYS AND SATURDAYS.

HOW DO I ORDER?

NOW Y'ALL CAN ORDER ONLINE FROM THE COMFORT OF YOUR SOFA AND COLLECT YOUR SMOKE & RYE MEAL FROM THE RESTAURANT TO ENJOY AT HOME! ORDERING ONLINE IS QUICK AND EASY, AND ALSO GIVES YOU ACCESS TO EXCLUSIVE OFFERS AND LOYALTY REWARDS. 

VISIT OUR WEBSITE TO MAKE AN ORDER ONLINE

  • TAP THE 'ORDER HERE' LINK TO ACCESS OUR ORDERING APP. 

  • TAP 'START NEW ORDER' SELECT CLICK AND COLLECT AND OUR LOCATION.

  • SELECT THE TIME YOU WOULD LIKE TO COLLECT YOUR ORDER, IF YOU DO NOT SELECT A TIME THE SYSTEM WIL GENERATE THE CLOSEST COLLECTION SLOT. PLEASE BE AWARE WE REQUIRE AT LEAST 30 MINUTES TO PREPARE YOUR ORDER.

  • VIEW OUR MENU AND ADD ITEMS TO YOUR ORDER.

  • ONCE YOU'VE SELECTED THE ITEMS YOU'D LIKE TO ORDER, YOU CAN VIEW THE ORDER TO MAKE SURE IT'S ALL CORRECT.

  • AT THIS POINT IF YOU'RE HAPPY THE ORDER IS ALL CORRECT YOU CAN NOW CHECKOUT. PAYMENT WILL BE TAKEN BY ENTERING YOUR CARD DETAILS, IF YOU'RE ORDERING FROM A MOBILE DEVICE OR TABLET AND YOU ALREADY HAVE CONTACTLESS PAY SET UP ON YOUR DEVICE YOU WILL HAVE THE OPTION TO LINK TO THE APP INSTEAD OF MANUALLY ENTERING YOUR CARD DETAILS. ONCE THE PAYMENT HAS BEEN SUCCESSFUL YOU WILL BE SENT AN ORDER CONFIRMATION BY EMAIL. YOUR ORDER WILL ALSO APPEAR IN YOUR ORDER HISTORY. 

  • CREATE AN ACCOUNT AND SIGN UP TO EARN LOYALTY POINTS FOR MONEY OFF YOUR NEXT ORDER. 

IF YOU WOULD PREFER TO SPEAK TO A MEMBER OF THE TEAM PLEASE GIVE US A CALL TO PLACE AN ORDER OVER THE PHONE.

PAYMENT FOR YOUR ORDER WILL BE REQUIRED IN ADVANCE; WE ARE UNABLE TO ACCEPT CASH PAYMENTS AT THIS TIME. OVER THE PHONE PAYMENTS ARE PROCESSED DIRECTLY THROUGH OUR PDQ MACHINES AND NO PAYMENT DETAILS ARE STORED. ONLINE PAYMENTS ARE PROCESSED THROUGH THE PAYMENT PROVIDER STRIPE. 

PLEASE NOTE THAT YOU MAY NOT BE ABLE TO PLACE AN ORDER ONLINE WHEN WE ARE RECIEVING HIGH VOLUMES OF ORDERS, DURING THIS TIME WE ASK THAT YOU PLEASE CALL US DIRECTLY FOR AVAILABILITY. WE'LL DO EVERYTHING WE CAN TO SQUEEZE YOUR ORDER IN!

HOW DO I ORDER FOR A FUTURE DATE?

MAKE AN ORDER AND SECURE A SLOT FOR A FUTURE DATE BY CALLING US DIRECTLY OR POP US AN EMAIL.

PLEASE NOTE ORDERS FOR FUTURE DATES CA NOT BE PROCESSED VIA THE ONLINE ORDERING SYSTEM AT THIS TIME.

CAN I ORDER FOR A SPECIAL OCCASION?

ABSOLUTELY! WE LOVE TO HELP Y'ALL CELEBRATE IN FACT IT'S THE THING WE MISS MOST OF ALL! HOWEVER.. LOCKDOWN OCCASIONS AREN'T SO BAD WITH SMOKE & RYE AT HOME. GET IN TOUCH WITH US DIRECTLY IF YOU'D LIKE TO ORDER A BANQUET BOX OR IF WE CAN ASSIT WITH ANY SPECIAL REQUESTS.

DON'T FORGET Y'ALL CAN FOLLOW US ON SPOTIFY @smokeandrye TO LISTEN ALONG TO OUR SOUNDTRACKS TO ADD TO YOUR EXPERIENCE AT HOME!

WHAT IF I HAVE AN ALLERGY?

WE PRODUCE FOOD IN A KITCHEN WHERE ALLERGENS ARE HANDLED AND WHILST EVERY EFFORT IS MADE TO KEEP SUCH PRODUCTS SEPARATE, WE CANNOT GUARANTEE ANY PRODUCT IS ALLERGEN FREE. THEREFORE IF YOU HAVE A FOOD ALLERGY OR INTOLERANCE YOU MUST MAKE US AWARE BEFORE PLACING AN ORDER TO TAKE OUT. 

MENU ITEMS MAY CONTAIN OR COME INTO CONTACT WITH CEREALS CONTAINING GLUTEN, EGGS, MILK, MUSTARD, PEANUTS AND TREE NUTS, SESAME, SOYBEANS, SULPHUR DIOXIDE AND SULPHITES. FOR MORE INFORMATION ABOUT OUR ALLERGENS PLEASE SPEAK TO A MEMBER OF THE TEAM. 

TO VIEW OUR FULL ALLERGEN POLICY PLEASE FOLLOW THIS LINK. 

WHAT IF I HAVE A SPECIAL REQUEST?

YOU CAN MAKE NOTES AGAINST EACH ITEM WHEN ADDING THEM TO AN ONLINE ORDER, DUE TO COVID-19 RESTRICTIONS AT THIS TIME WE CANNOT GUARANTEE THAT AMENDMENTS TO DISHES, PACKING REQUESTS OR MENU CHANGES CAN BE HONOURED. IF YOUR REQUEST IS URGENT OR IF Y'ALL HAVE A FOOD ALLERGY OR INTOLERANCE WE ASK THAT YOU SPEAK TO A MEMBER OF THE TEAM DIRECTLY.

CAN I GET MY ORDER DELIVERED?

AT THIS TIME WE ARE UNABLE TO OFFER A DELIVERY SERVICE. Y'ALL CAN SWING BY THE RESTAURANT TO COLLECT YOUR ORDER WHERE SAFETY GUIDELINES, SOCIAL DISTANCING, FACE COVERINGS AND ADDITIONAL SANITISING SCHEDULES ARE IN PLACE FOR YOUR SAFETY. 

HOW DO I PICK UP MY ORDER?

HEAD OVER TO THE RESTAURANT AND INTO OUR BAR AREA WHERE A MEMBER OF THE TEAM WILL BE WAITING TO GREET YOU! YOU'LL NEED YOUR ORDER NUMBER/ NAME TO HAND. WE ASK THAT YOU ARRIVE AS CLOSE TO THE COLLECTION TIME AS POSSIBLE. WE AIM TO BOX UP YOUR FOOD ONCE WE KNOW YOU HAVE ARRIVED ON SITE. PLEASE DO NOT ARRIVE EARLIER THAN YOUR COLLECTION TIME AS INDOOR WAITING SPACE IS LIMITED. PLEASE BEAR IN MIND THAT YOU MAY HAVE A SHORT WAIT TIME SO THAT WE CAN ENSURE YOUR FOOD IS AS GOT AND FRESH AS POSSIBLE. 

IF Y'ALL ARE RUNNING LATE WE ASK THAT YOU PLEASE GET IN TOUCH AND LET US KNOW AND WE'LL HOLD OFF ON GETTING YOUR ORDER READY. 

DON'T FORGET YOUR FACE COVERING. NO MASK. NO MEAT. 

IN ORDER FOR US TO MANAGE SOCIAL DISTANCING FOR YOUR SAFETY WE ASK THAT YOU COME ALONE TO PICK UP YOUR COLLECTION; OR IF ASSISTANCE WITH CARRYING LARGER ITEMS AND ORDERS IS REQUIRED PLEASE ONLY COME ALONG WITH ONE OTHER MEMBER OF YOUR HOUSEHOLD. DURING BUSY TIMES TO MANAGE CAPACITY IN OUR SMALL WAITING AREA YOU MAY BE REQUIRED TO WAIT OUTSIDE. 

WHERE CAN I PARK?

YOU CAN FIND THE RESTAURANT ON THE CANAL IN STONE RIGHT NEXT TO THE FAMOUS 'STAR LOCK' OPPOSITE 'THE STAR' PUB. PARKING IS NOT AVAILABLE ON SITE BUT WE'RE ONLY A STONE'S THROW AWAY FROM STONE'S PUBLIC PARKING. WE'D RECOMMEND CROWN STREET CAR PARK WHICH IS JUST A SHORT WALK AWAY VIA THE CANAL SIDE! 

USE POSTCODE ST15 8QN.

HOW CAN I EARN LOYALTY POINTS & REWARDS?

ALL Y'ALL NEED TO DO IS SIGN UP TO A SMOKE & RYE ACCOUNT BY ORDERING ONLINE THROUGH OUR WEBSTIE. 

EARN 50 POINTS FOR EVERY 310 SPENT AND FOR EACH POINT EARNED YOU WILL RECIEVE 1P OFF YOUR NEXT ORDER WHICH IS REDEEMABLE ONLINE ONLY AT THIS TIME. 

YOU'LL BE ABLE TO REDEEM AND COLLECT LOYALTY POINTS IN HOUSE WHEN WE REOPEN FOR TABLE SERVICE BY PLACING AN ORDER TO BE DELIVERED TO YOUR TABLE THROUGH OUR WEBSITE. OR BY LOGGING INTO YOUR ACCOUNT THROUGH YOUR MOBILE DEVICE AND GIVING STAFF MEMBER TO SCAN A QR CODE FROM YOUR DEVICE LINKING YOUR ACCOUNT TO YOUR ORDER!

WHAT IF I NEED TO CANCEL/ MAKE AN AMENDMENT TO MY ORDER?

IF YOU NEED TO CANCEL OR MAKE AN AMENDMENT TO AN EXISITING ORDER PLEASE SPEAK TO A MEMBER OF THE TEAM BY CALLING US DIRECTLY. 

FOR TAKE OUT PRE-ORDERS, PRODUCTION OF THE ORDER WILL BEGIN AT LEAST 40 MINUTES BEFORE THE COLLECTION TIME, AFTER THIS IT WILL NOT BE POSSIBLE TO CANCEL OR MAKE AMENDMENTS TO YOUR ORDER. 

CAN I LEAVE A TIP FOR THE TEAM?

SURE THING! WE'RE REVOLUTIONISING THE WORLD OF TIPPING AND Y'ALL CAN LEAVE A CONTACTLESS TIP FOR THE TEAM ONLINE HERE. 

OUR ONLINE SYSTEM OFFERS COMPLETE TRANSPARENCY TO ALL TEAM MEMBERS AND ALLOWS MANAGEMENT TO DIVVY UP THE TIP POT BASED ON TOTAL HOURS WORKED BY EACH STAFF MEMBER. 

*** FOR MORE INFORMATION ON OUR TAKE OUT SERVICE SEE OUR Ts & Cs FOR ALL OTHER ENQUIRIES PLEASE CONTACT US DIRECTLY 01785 501254 OR BOOKINGS@SMOKEANDRYE.NET