BABY... WE'RE BACK!

IT'S ABOUT THAT TIME! 

 

 THE SMOKERS ARE FIRED UP, THE RENOVATIONS ARE COMPLETED AND WE'RE EXCITED TO FINALLY ANNOUNCE THAT OUR TAKE OUT SERVICES WILL BE OPEN FROM SATURDAY  5TH SEPTEMBER AT 10AM.

WE'LL BE BRINGING YOU THE SMOKE & RYE EATS YOU'VE ALL BEEN WAITING FOR (WITH SOME VERY SPECIAL ADDITIONS), BUT FOR NOW, WITHOUT THE USUAL FULL S&R TABLE SERVICE. 

 

YOU'LL BE ABLE TO POP IN AND COLLECT FROM THE BBQ COUNTER WITH NO NEED TO PRE-ORDER OR BOOK. IF YOU WOULD PREFER TO PRE-ORDER FOR SWIFT PICKUP,  HEAD OVER TO OUR ONLINE ORDERING SYSTEM HERE OR GIVE US A CALL ON 01785 501254. YOU'LL BE ABLE TO PICK UP FROM THE RESTAURANT SAFELY AND HASSLE FREE. 

WE TAKE OUR RESPONSIBILITY TO KEEP OUR TEAM AND CUSTOMERS SAFE VERY SERIOUSLY AND WHILST AT THIS TIME WE HAVE MADE THE DECISION THAT NORMAL DINE IN SERVICES WILL NOT BE RESUMING YET; WE'RE SO EXCITED TO BE BACK IN THE KITCHEN AND BEHIND THE BAR BRINGING YOU THE ALL AMERICAN EATS YOU'VE ALL BEEN CRAVING!

AFTER DOING THE RESEARCH AND CARRYING OUT A COVID-19 RISK ASSESSEMENT BASED ON THE LATEST GOVERNMENT GUIDELINES WE FEEL THAT IT IS STILL UNSAFE FOR US TO RESUME BUSINESS AS USUAL; CONSIDERING MANY FACTORS AND THE ABILITY FOR US TO MANAGE SOCIAL DISTANCING ON SITE CONSIDERING THE SHAPE, SIZE AND LAYOUT OF THE PROPERTY, THE HIGH RISKS IN GENERAL DUE TO THE VIRUS STILL SPREADING THROUGHOUT THE POPULATION AND HIGH VOLUMES OF CUSTOMERS WE HAVE ON SITE VISITING FROM MANY DIFFERENT AREAS OF THE COUNTRY. 

PLEASE BE ASSURED THAT ALL DECISIONS ARE NOT TAKEN LIGHTLY AND WE ARE TAKING EVERY NECESSARY PRECAUTION IN ORDER TO REMAIN COVID SAFE AND AS ALWAYS THE HEALTH, SAFETY AND LIVELIHOOD OF OUR COLLEAGUES, CUSTOMERS AND ALL THOSE INVOLVED WITH SMOKE & RYE REMAINS THE PRIORITY. 

WHAT TO EXPECT

JOIN US IN THE 'NEW NORMAL' AS WE BRING YOU SMOKE & RYE FOOD AND DRINK IN A NEW & COVID SAFE ALL AMERICAN TAKE OUT DINING EXPERIENCE!

HERE'S A FEW OF THE IMPORTANT CHANGES WE'VE MADE IN ORDER TO REOPEN IN A SAFE AND SUSTAINABLE WAY.

  • WE'RE LAUNCHING A NEW MENU WITH SOME AMAZING NEW ITEMS THAT YOU'VE ALL BEEN WAITING FOR!  

  • DON'T MISS OUT - OUR DELICIOUS LOW AND SLOW SMOKED MEATS WILL BE FIRST COME FIRST SERVED IN ORDER TO MAINTAIN FRESHNESS, WHEN IT'S GONE IT'S GONE! 

  • WE WON'T BE OFFERING NORMAL FULL TABLE SIDE DINE IN SERVICE AT THIS TIME, WHICH MEANS WE WON'T BE ACCEPTING BOOKINGS AT THIS TIME

  • THERE'S NO NEED TO BOOK, PRE-ORDER OR PHONE BEFORE VISITING- BUT YOU CAN ORDER ONLINE THROUGH OUR TAKE OUT ONLINE ORDERING SYSTEM HERE

  • WE'LL ONLY BE ACCEPTING CARD AND CONTACTLESS PAYMENT METHODS AT THIS TIME

  • WE'LL BE OPERATING A ONE WAY SYSTEM THROUGHOUT THE SITE IN ORDER TO MAINTAIN SOCIAL DISTANCING THROUGHOUT THE HIGH TRAFFIC AND TIGHT STAIRWAYS AND CORRIDORS

  • MENUS WILL CHANGE REGULARLY AND PRICES MAY VARY IN ACCORDANCE WITH SUPPLY AND DEMAND DUE TO THE CURRENT CLIMATE 

WE WILL CONTINUE TO ADAPT AND GROW IN ACCORDANCE WITH GOVERNMENT ADVICE AND GUIDELINES OUR NORMAL SERVICE PRACTICES WILL BE REINTRODUCED AS AND WHEN IT IS SAFE AND SUSTAINABLE FOR US TO DO SO. WE HAVE EVERY INTENTION IN BRINGING NORMAL SERVICES BACK AS SOON AS POSSIBLE!

OUR SAFETY POLICY

AS THE DEVASTATING EFFECTS OF COVID-19 CONTINUE TO IMPACT OUR DAILY LIVES WITH SO MUCH UNEASE WE WANTED TO TAKE THE OPPORTUNITY TO UPDATE YOU ON OUR CURRENT COVID-19 SAFETY POLICY AND JUST SOME OF THE UNPRECEDENTED STEPS WE'VE TAKEN TO ENSURE THE SAFETY OF OUR CUSTOMERS AND TEAM.

  • ALONG EVERY STEP OF THE WAY WE'LL BE CARRYING OUT A RISK ASSESSMENT OF THE PROPERTY AND ALL ESSENTIAL OPERATIONS

  • OUR TEAM MEMBERS HAVE ALL RECEIVED TRAINING TO PREPARE THEM IN MANAGING THE RISK OF COVID-19 IN THE WORKPLACE AND HANDLING OUR NEW OPERATIONAL PROCEDURES

  • BEFORE STARTING EACH SHIFT WE'LL BE CHECKING THE TEMPERATURE OF OUR TEAM MEMBERS AND THEY'LL BE ASKED TO COMPLETE A SHORT COVID-19 SYMPTOM QUESTIONNAIRE 

  • ALL TEAM MEMBERS WILL BE WEARING FACE COVERINGS 

  • WE'VE INCREASED HAND WASHING AND HAND SANITISING FACILITIES ON SITE

  • PERSONAL HYGIENE HAS ALWAYS BEEN A PRIORITY FOR OUR TEAM MEMBERS AND IN ADDITION TO OUR USUAL GOOD PRACTICES ALL TEAM MEMBERS WILL BE ENCOURAGED TO CHANGE AND SHOWER BEFORE AND AFTER SHIFTS AS WELL AS WASHING THEIR HANDS REGULARLY 

  • WE ARE TAKING EVERY STEP POSSIBLE TO ENSURE OUR MOST VULNERABLE STAFF MEMBERS AND THOSE WITH VULNERABLE FAMILY MEMBERS HAVE THE ADDITIONAL SUPPORT NEEDED DURING THIS DIFFICULT TIME 

  • WE'VE IMPLEMENTED WORKING STATIONS, BACK TO BACK WORKING AND ONE WAY SYSTEMS AS MUCH AS POSSIBLE IN AREAS WHERE SOCIAL DISTANCING ISN'T POSSIBLE ON SITE

  • WE'LL BE STICKING TO COHORT WORKING TEAMS AS MUCH AS POSSIBLE TO LOWER STAFF MIXING 

  • WE'VE REDUCED ACTIVITY TIMES AND OPENING HOURS IN ORDER TO MAKE ALLOWANCES FOR ADDITIONAL CLEANING AND SANITISING 

  • WE'LL BE CONTINUING WITH OUR HIGH LEVEL OF FOOD SAFETY PRACTICES AND WE'VE IMPLEMENTED NEW SOFTWARE AND SYSTEMS TO HELP WITH THIS

  • OUR CURRENT CLEANING REGIMES HAVE BEEN ENHANCED IN EVERY AREA OF THE BUILDING AND DURING EVERY STAGE OF OPERATIONS

  • WE'VE INTRODUCED MINIMUM CONTACT SERVICES WHICH MEANS THAT FULL TABLE SERVICE AT THIS TIME WILL NOT BE AVAILABLE 

  • FOR NOW WE'LL ONLY BE ACCEPTING CARD AND CONTACTLESS PAYMENTS

  • TO MANAGE STOCK, SUPPLY CHAIN ISSUES AND UNPREDICTABLE DEMAND WE'LL BE OPERATING WITH A REDUCED OFFER ON A FIRST COME FIRST SERVED BASIS - WHEN IT'S GONE IT'S GONE! 

  • WE'LL BE ASKING ALL VISITORS TO CHECK IN USING VISITSAFE IN LINE WITH GOVERNMENT TRACK AND TRACE SYSTEMS

  • WE KINDLY ASK THAT YOU USE THE HAND SANITISER PROVIDED BEFORE ENTERING AND WHEN LEAVING THE PROPERTY AND FOLLOW THE ONSITE ONE WAY SYSTEMS AND GUIDELINES 

*IF YOU OR ANYONE IN YOUR HOUSEHOLD IS EXPERIENCING COVID-19 SYMPTOMS WE ASK THAT YOU DO NOT VISIT EVEN IF YOU'RE ONLY POPPING IN TO COLLECT AN ORDER TO TAKE AWAY. WE'LL BE HERE TO ENJOY WHEN YOUR FEELING BETTER!*

A MESSAGE FROM THE TEAM

“We have been overwhelmed by the continued patience, kindness and support from all of our customers during these unprecedented and difficult times; Y'all have really exceeded our expectations! 

 

We are a small, local business and whilst we are proud to showcase food and drink from the States we're committed to our town and community.

 

Now, even more than ever, your support is crucial so please don't forget to spread the word, share the love and leave us a morale boosting review if you can!

 

It's been a long wait and we can't wait to see y'all!

 

Together we can get through this and get back to business as usual, in the meantime please bear with us whilst we adapt our services in order to keep you as safe as possible during your visit” 

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